Look at any daily newspaper in India and you’ll see reflections of a country whose economy is looking toward the future while its culture clings to traditions of the past.
In the “help wanted” section you’ll see column after column of ads for call center workers.
Turn the page to another section and you’ll find ads in which people are searching for appropriate marriage partners for eligible Indian singles.
- consolidating two excel files
- 100 free fuck buddy sites
- muslim dating sites world
- barbourville online dating
- good internet dating profiles women
- Asian japan free sex chatting
They’re searching for offshore operating locations that offer the right combination of lower costs, a skilled workforce, a sturdy yet flexible communications infrastructure, a stable political environment, government incentives and a favorable position on the global time zone map.
By now, the recent Forrester Research advisory on the offshore migration of U. service sector jobs has hit the radar screen for businesses and workers: According to Forrester, an information technology (IT) forecaster based in Cambridge, Mass., 3.3 million service industry jobs and $136 billion annually in wages will move offshore by 2015.
And the flow is already under way, from IT services, to business process outsourcing (BPO) such as HR services, to call centers. Although the decision to send work offshore is driven initially by cost, the where and how of such a decision must be driven by people issues.
Among them: the availability of a labor pool with the right skill sets to meet your business needs; the type of training needed to supply skills or knowledge that the offshore workforce may lack; tapping the right offshore HR team to provide expertise on compensation and benefits as well as on legal and cultural matters; and ensuring your company’s values are represented and implemented in your offshore location.
“An HR director needs to be very proactive,” says Peg Brenn, vice president of HR at Omaha, Neb.-based Sitel Corp., which operates multiple call centers around the world serving blue-chip clients.
“The key is being part of the business process.” Adds Kathleen Flanagan, senior vice president for global outsourcing solutions at e Funds, an electronic transactions processing firm in Scottsdale, Ariz.: “HR is a function that really has to bridge both cultures in your organization.” HR’s involvement in offshore call center operations begins right away.From the moment the company floats the idea of “offshoring,” HR needs to step in to offer its expertise. India is the success story of the moment; industry leaders are reporting high customer satisfaction with offshore operations there.The country’s urban centers have large numbers of bright, English-speaking university graduates competing for jobs in call centers.Despite high infrastructure expenses and employee benefit packages that include transportation to and from work, meals, and sometimes financial assistance for advanced degrees, the cost of running a call center in India is roughly half that of operating one in the United States.In a recent study by Chicago-based global management consulting firm A. Kearney, India ranked as the most competitive country for locating an offshore business processing operation when factoring cost, environment and labor.But costs in India are not remaining static; inflation is kicking in.