As e Bay turns 20, I’m pleased to share an important update with you.
We’re introducing a number of positive changes to selling on e Bay—changes which we hope will help you grow your business.
• Note: As is today, in addition to the new defect rate and on-time shipping, all US sellers will still be required to maintain a maximum of 0.30% of closed cases without seller resolution.
Your commitment to great service continues to pay off.
As technology reshapes how people shop and consumer expectations continue to rise, buyer satisfaction is paramount to our ongoing mutual success.
Updates coming this summer will highlight and reward practices that create buyer satisfaction and repeat sales—and make it easier for you to deliver the services that make your listings stand out and sell.
New seller performance standards reward great service Updates to e Bay’s seller performance standards are designed to reward sellers who provide great service with more visibility and potential sales.
Included with these changes are important new safeguards to help you maintain your well-deserved status.For additional insight, you can watch this seller standards video overview or read the details.Make your return policy a competitive advantage e Bay continues to make it easier and more cost-effective than ever to use your return policy to increase potential sales: Category and item specific updates will help ensure buyers can browse and search quickly and easily. Get a complete overview of these important updates and how you might be impacted.e Bay is committed to helping sellers grow their businesses.Sellers have told us they want a set of performance measures that are easier to manage and not based on opinions.We’re excited to announce changes to help make seller performance standards simpler, more objective, and truly reflective of your level of service.