Allied Home Warranty is a leading provider of home warranty services for homeowners and developers.
It tries to make home warranty protection simple with a one-page contract.
Allied Home Warranty makes getting coverage less confusing by introducing its one-page contract.
The company does provide good coverage for common house appliances and systems but it certainly lacks in depth when compared to other home warranty services.
Allied Home Warranty offers 24/7 customer support and makes home warranty fast and easy. They charge you a $60 service call fee, about the same you would pay for any other company for a service call.
Then they over-quote the cost of repairs and provide a small token allowance toward the repair or they will outright refuse to make the repair by calling it a "modification" and not covered by the contract.
For example, if your water heater breaks they charge $60 to come look at it.
Then they may tell you it will be ,500 to replace it and your warranty gives you a 0 discount, so it will be ,300.
You could have called your own plumber and had the same work done for half the cost, but they require you to use their own repair company (NRG Home Services which is owned by the same company and person as Allied).
Here is the proper way to file a complaint against Allied Home Warranty.
File a complaint with the state agency that licenses them, the Texas Real Estate Commission.
Search for "TREC residential service program" and click the link for complaints. I filed an open records request for complaints against Allied Home Warranty and found that in some cases they settled financially with people filing complaints against them in exchange for dropping the complaint.
Additionally, you may file a deceptive trade practices act complaint with the Texas Attorney General's Office.